Newby-Vance Mobility Reviews
Check out some reviews from of our great customers! We would love feedback from you as well on your experience with Newby Vance Mobility.
Brooks Palmer
2018-02-08T17:37:38+0000
I have been unable to stand or walk for about a year. Being a large man presents other traveling issues. Jim Newby found me a mobility van in my price range and made four trips to my home to work with my wife and I. He has called several times to see if we have any issues or questions. I am 70 years old, bought many vehicles and have NEVER received the outstanding service that I have (continuing to receive) from this gentleman.If you have found yourself in need of a mobility van, I urge you to call Jim. He will explain everything (many times if necessary) to you and your caregiver. My first thought was...another car salesman...what I got was a caring man who has a PHD who has a heart for people like me. That’s very rare but very real at this place. The old saying is true: TRY IT (THEM) YOU’LL LIKE ‘EM!!!
Becky Gasner
2018-01-26T18:08:06+0000
We needed to have our van converted to hold two wheelchairs. We worked with Jim and Marcus, and got exactly what we needed. I absolutely love my van. Thank you so much.
Mary L Lopez
2018-01-09T00:54:51+0000
Thank you. I am very pleased with my renewed freedom with the hand controls. I can go where I want with out having to depend on others. Blessings you for offering the kind of servicestuff you do. You have made me a lifetime customer.
Bethany Rentals
2017-11-22T00:52:05+0000
Newby Vance was very professional and helpfull. They allways followed up as promised.
Danny Pruitt
2017-10-30T17:16:05+0000
We are very happy with our van. Kristen was very informative and went out of her way to help us select the van we wanted. We received a very fair price on our trade in which helped in the decision to purchase our van. My wife has ALS and the mobility she has, being able to get out of the house and go places she couldn't before has given her more freedom than she has had for quite some time. Thank you Kristel and Newby Vance for giving us the mobility we needed.
Dakota Forston
2017-06-23T00:37:21+0000
Very helpful and friendly environment. Would recommend for your mobility needs.
Shirley Renchen
2017-06-10T02:21:53+0000
Thank you Marcus Newby for donating a chair to my son. It couldn't have come at a more perfect time. We had spent a week looking for one we could afford and that meet what we needed. The chair was perfect. You even stayed after closing to help us. Above and beyond. Thank you so much....
Jason Price
2017-06-05T18:47:43+0000
This is a truly inclusive mobility vehicle shop. They understand and treat the customers as equals. They have the best equipment, but more importantly they have the most technical expertise.I have dealt with Marcus/Jim for many years personally and professionally. It is a quality establishment that does not have a true peer in the region because of the level of customer service, and the ability to have both your mobility equipment and your vehicle serviced top to bottom at the same location. Earl in the shop is a wizard who I have yet to stump!There is nothing more frustrating than your mobility shop sending you to the car dealership and vice versa. With Newby Vance you NEVER have to worry about that!!
Richard Gates III
2017-06-01T18:49:03+0000
Marcus, Jim, and Lori are the absolute best team of people I have ever dealt with in the agonizing process of buying a vehicle. Their expertise, professionalism, and customer care is incomparable. Their claims of military-friendliness are an understatement. I needed a vehicle that was equipped with adaptive equipment. As soon as I got to the showroom floor, they greeted me warmly, walked me through the entire process, answered every question I had, explained all the paperwork, and personally delivered my van to my home when it was ready! even when I come in for maintenance, they are still the friendliest people to be around as I wait for my vehicle to receive the service I need. Speaking of, never have I felt that the service department have tried to deceive or "pad" the maintenance or repairs I need. I highly recommend to everyone who needs/wants to buy a new/used vehicle to make the drive to Guthrie, OK to Newby-Vance. They take every measure to ensure customer satisfaction.
Billy Tarwater
2017-05-22T13:36:58+0000
Marcus and Jim are very friendly, and try their best to make sure you get the right equipment to make your life easier. The service department is also very fast and accommodating
Kelly Ladusau O'Rourke
2017-05-15T22:32:37+0000
I needed to find a van for my father, who has become disabled. I walked into the Newby-Vance showroom having never even seen a mobility van. Started visiting with Kristel, who showed me options of what we could get. Kristel even drove a van to Enid to show Dad what kind of vehicle I was looking at and to try one out. She found me a really nice used one with minimal miles, and we decided to purchase it. That part went really smoothly and everything fell into place. Dad is enjoying his van and the whole family is thrilled to have it. Thank you, Kristel, and all the staff at Newby-Vance Mobility. You guys are all awesome.
Martha Seeliger Dean
2017-05-12T13:00:23+0000
We have had excellent service on both the mobility functions and the mechanics of our mobility van. we have found the staff knowledgable and helpful.
Wayne Forston
2017-05-04T14:49:45+0000
You will not find a more knowledgeable or courteous staff. Top-notch customer care. The service they provide at Newby-Vance Mobility is second to none. They are a One-Stop shop for all of your needs.
MJ Johnson - Ashworth
2017-05-03T20:19:37+0000
Kristel is a top notch salesperson who is very knowledgeable about her profession and the passion she has for her customers is second to none.
Paul Johnson
2017-05-03T14:36:58+0000
Great people to work with! Excellent service and quality products.
Brian Thomas
2017-05-03T14:12:15+0000
Kristel is awesome! Look forward to doing business with her again.
Mackey-Theresa Keener
2017-04-20T18:28:23+0000
Last week we picked up my mother-in-laws van that we had serviced and the staff were wonderful.
Matt McNeil
2017-03-27T22:34:53+0000
I couldn't ask for a better experience than the one I just had with Marcus Newby of Newby-Vance Mobility Sales & Service.Marcus was friendly, honest, helpful, and forthright.I can't imagine giving my business to anyone else.
Jon Kragness
2017-01-03T01:53:20+0000
I can't begin to say enough how these guys went so far above and beyond to help when I found myself stranded in their area last year! Incredible level of integrity and service, I can't thank them enough!
Kristin Houck
2016-12-29T04:47:18+0000
We drove almost 4 hours from Alma, AR to purchase our first wheelchair accessible vehicle. Marcus was amazing and triply did everything in his power to send us home in a new car. This van is truest life changing for us! Allee (our 10 year old daughter with CP) was thrilled when we surprised her with the new car!! Thank you guys sooooo much for taking such good care of us!! We will for sure send any other special needs families your way!!!
Eric Hall
2016-10-17T13:23:54+0000
Excellent selection and customer service! Jim and Marcus are the best!
Matt McNeil - McNeil Liquidations
22:31 27 Mar 17
I couldn't ask for a better experience than the one I just had with Marcus Newby of Newby-Vance Mobility Sales & Service.Marcus was friendly, honest, helpful, and forthright.I can't imagine giving my business to anyone else.
Dale Brannon
13:28 04 Jan 17
I experienced a mechanical emergency early one weekday morning. I called Jim and he invited me to bring my truck in even though their service schedule was full. Jim and Earl worked me into the schedule and got me fixed and back on the road within a couple of hours. There is no way to improve on that service.
Hailey Mathis
14:49 05 Oct 16
Newby-Vance is the absolute best when it comes to accessible vehicles. I have been using them since 2004 and will be a life time customer. They are the best when it comes to get the work on accessible vehicles plus they are knowledgeable in how they work so you never have to worry about your vehicle while it's in the shop.
Michelle Juel
19:20 03 Jul 16
A wonderful place to do business!! I just had them install a lift for my wheelchair, and they did a wonderful job. They knew what they were doing, and were very professional. They did a much better job than the medical equipment store that installed my first one. I just happened to find this dealership in a paper at my Dr.'s office, and I am sure glad I did. The only other place in town that does these now, has a difficult time even calling you back, and were going to take 2 weeks to get it installed. Newby-Vance got on it the minute the lift came in and had it ready to go the same day. I doubt I will ever go to anyone else now. Good Job!!!!
Darin McDaniel
02:43 02 Nov 16
I have a van equipped with a wheelchair lift for my daughter..hydraulic Lift cylinder broke leaking fluid making lift unusable... called Newby Vance they worked me in even though they were backed up .. they check my lift gave me a quote .. ordered the part and fixed my lift in a timely fashion.. I am so appreciative to them for their service and respectfully way I was treated and will continue to do business with them when my lift needs servicing. Thank you
Andrea Taron
16:27 18 Apr 17
I always have the best experience when I take my van in for service. They are so professional. The service department keeps me informed as to what is going on with my vehicle. I have purchased 2 van from them and will continue to contact them for all my mobility needs.
Ashton Calvert
14:13 03 May 17
Great company to work with that is family owned and operated. They were very informative and knowledgeable in the products they offer. I highly recommend this company.
Wayne Forston
14:52 04 May 17
You will not find a more knowledgeable or courteous staff. Top-notch customer care. The service they provide at Newby-Vance Mobility is second to none. They are a One-Stop shop for all of your needs.
Kelley Eakins
16:20 04 May 17
Newby Vance Mobility is the place to go for your mobility needs.Everyone is extremely helpful and compassionate. Always go above and beyond!
Randolph Deal
21:17 04 May 17
Jim and Marcus are the best! Both sales and service are second to none.
William Tarwater
14:52 18 May 17
I bought my first lift from them in 2003. They are very friendly, and won't push you to buy something you don't need. They seem genuinely concerned about every customer
Diane Bond
12:12 23 May 17
The staff was very knowledgeable about all types of mobility products. They took the time to really discover what my current needs are and what future needs could be. Highly recommend.
Sara Garrett
16:15 31 May 17
Excellent customer service! Marcus Newby was very kind and helpful, he answered all of our questions and took great care of us.
Jason Price
18:48 05 Jun 17
This is a truly inclusive mobility vehicle shop. They understand and treat the customers as equals. They have the best equipment, but more importantly they have the most technical expertise.I have dealt with Marcus/Jim for many years personally and professionally. It is a quality establishment that does not have a true peer in the region because of the level of customer service, and the ability to have both your mobility equipment and your vehicle serviced top to bottom at the same location. Earl in the shop is a wizard who I have yet to stump!There is nothing more frustrating than your mobility shop sending you to the car dealership and vice versa. With Newby Vance you NEVER have to worry about that!!
Reid Herzog
03:22 14 Jun 17
The staff is extremely helpful, knowledgeable and no high pressure sales. I would definitely recommend this dealership to anyone looking for a wheelchair accessible vehicle.
Judi Campbell
20:52 15 Jun 17
We live about 250 miles away out in the OK panhandle. It's more than worth the trip for such great service! Anytime we have had a problem the team has gone above and beyond what was expected. They really understand what a mobility vehicle means to those who need them and work extra hard to keep me rolling!
Chuck chuckroberts2013
20:32 29 Jun 17
I have bought two vans from Jim. Jim has always "practiced with they preach" in their business model by putting the customer before anything. I have always appreciated the personal touch we have receive when we visit the dealership.
Gary Duncan
18:50 19 Jul 17
Very professional staff with a great selection of conversion vehicles and mobility products. Definitely a class act we will visit again.
Y. O.
18:08 27 Jul 17
I have just bought my second handicap vehicle from Sir.Marcus Newby at Newby Vance Mobility in Guthrie. I got knocked out by IED over 10 years ago when serving in Afghanistan for army forces. Lost my both legs but thankfully still alive and rock solid continuing my life. As a veteran, Newby Vance provided such a great care, full attention and definitely top of the line service related to my needs before and after I purchased my second vehicle from their store in Guthrie, Oklahoma. They are locally owned, They have been in business over 20+ years, they all so kind and nice people to do business with. I come up here anytime I need a new vehicle, service my vehicle or to get latest updates or technology applied to my existing mobility vehicle. They do work with the best brands and provide a quality service that does satisfies their customers in any cases. Well managed and maintained business and culture of providing service to the public, especially to people like us who needs a very special attention with special needs. Feels like home every time I visit for any service I need it, they have very good prices all year around even new and used vehicles, very affordable service fees as well. I like these guys and services they provide, god bless them all!
Maggie Durguner
02:06 27 Jul 17
This business helped my family make a decision that was based on our current AND future needs rather just trying to make a sale. I know that this company will be with us long term for our needs. They're also locally owned and it can't get much better than that!
Dorothy Mulder
20:14 10 Aug 17
Strives to please and helps to understand fully. Very courteous service. Glad to highly recommend!
Yalcin D.
19:51 14 Aug 17
Locally and family owned honest business with such a great people serving in Guthrie for Oklahoma. It is a pleasure to do business with, they are all very nice and they do care about their customer's satisfaction. Pre and Post purchase customer service is amazing, and they definitely provide everything they can for their customer's needs related to Wheelchair Van and Mobility services.
Paula Dryden
18:30 29 Sep 17
My father started doing business with Marcus and Jim about 20 years ago and, over the years, they became like a part of our family with the wonderful service and friendship they provided by caring for "Papa Dryden" and his mobility needs. Before he passed away in 2010, he asked Marcus to promise him that they would watch out for me and care for me (I was always a Daddy's girl!) and my mobility needs and problems. They have not only carried out that promise, but they have gone "above and beyond" not only by promptly taking care of my mobility needs, but also by offering much needed counsel when I incurred problems and didn't know how to proceed or when I needed to be "rescued". I can't express how blessed I feel to have Marcus, Jim, Lori and Earl available as a team to always be there for me. They are the absolute best!!!
Spaz Gaming
18:08 11 Dec 17
Great service! Fast delivery! Can’t wait to do business with Newby-Vance Mobility again in the future. I highly recommend them.
Mable Haley
22:53 10 Jan 18
I have several friends that have used Newby-Vance Mobility and been very satisfied.
Steven Ferguson
22:20 23 Jan 18
I have been using Newby-Vance for 10 years. Jim, Marcus, and Lori have always gone above and beyond to make sure I get the best service possible. I suggest anyone needing assistance with mobility vehicles to give them a call.
Natalea Watkins
23:49 26 Jan 18
Just driving out of the parking lot with my FIFTH Braun van from Newby-Vance. It's a gorgeous Pacifica and it has so many bells and whistles Marcus is riding around with me explaining everything. I am a believer!!!!
Jason Brown
19:16 13 Feb 18
Quick buying experience. Very helpful in the experience. Went very smooth in buying wheelchair accessible van.
Terrance Holley
14:23 14 Feb 18
I'm a quadriplegic and I have been very happy with my service with Newby Vance Mobility Services... They are quick to get back with you when you are having a problem and are very friendly... I would refer them to anyone that needs Mobility Services
Linda Dickinson
17:55 15 Feb 18
We would drive up from OKC, I think that speaks to how much we trust them. They have always been helpful. We don’t take my van anywhere else to have it worked on.
Roger H
19:53 14 Mar 18
Brought our van to us, explained how to operate the different features. Great personal service. The beginning if a great relationship!
Donald Lord
03:54 16 Mar 18
I’ve been aware of Newby-Vance Mobility for years on their help to the veterans. After 15 years it was time to get a new vehicle.I always liked Braun conversions for quality and service. I called Marcus Newby. He helped me through the hoops of VA paperwork and today I took delivery of my beautiful Chrysler Pacifica van. The adaptive equipment was explained and demonstrated to me. I am very pleased!Thank you Marcus.
First Name Last Name
23:46 21 Apr 18
Helpful, knowledgeable staff. I will be most definitely recommending them to my friends and family.
brycen1979
23:13 25 Apr 18
Came here to get my old handicap accessible van looked at and ended up leaving with a much newer van. Never felt pressured at all. Very friendly and great customer service. Will definitely continue buying from them in the future. Couldn't recommend more.
Becky Gasner
14:15 26 Apr 18
We needed a wheelchair conversion that would accommodate 2 wheelchairs and still having seating for 4 others. We were referred to Newby Vance. And I am so thankful. From the very beginning, Jim and Marcus were so kind and helpful. They were with us through each step of the process. And Jim took the time to reacquaint me with my newly modified van and all the awesome features. To say that I love my Braun ability conversion would be a gross understatement. Thank you so much, Jim and Marcus.
Barbara Peper
15:41 08 May 18
I bought my handicap van at Newby-Vance in Guthrie. Best decision I made in my life. Marcus Newby went above and beyond helping me with every decision, and advising me on my options. I live in Tulsa, OK, and it is worth every penny to make the trip to Guthrie to get any type of service done. EVERYONE is exceptionally nice, helpful, and knowledgeable when it comes to customer service, and sales.
I have tried to get service done in Tulsa and it became a nightmare. I can't praise Newby-Vance enough.
Gary Rogers
14:10 17 May 18
We have used Newby-Vance for years. The staff is always very friendly and helpful. Great people to deal with.
Shannon Lorenz
15:35 04 Jun 18
Jim thoroughly explained all of our options. He was extremely helpful! No pressure to purchase. He has followed up several times to see if we had any questions and to make sure everything is going good. I would highly recommend Newby Vance Mobility!
Rob G.
03:44 21 Jun 18
Marcus and Jim Newby went above and beyond by so far providing the best service, we have been introduced to some great products with high end technology and functionalities. Quality of people and service in Newby Vance amazed us and we are definitely we will be keep working with them.
Mario A. Mendoza
21:02 26 Jun 18
We live in the Oklahoma Panhandle and if we need any service with our Mobility Van Newby-Vance gets us in ASAP. Great people to work with and great service. We high recommend them if you ever need any Mobility service.
Angie Erbst
19:41 28 Jun 18
Marcus, Jim, and Lori have always been fantastic no matter what we need! They are very knowledgeable, friendly and completely no pressure. We would highly recommend using them to anyone needing any sort of mobility accessible vehicle or for modifications made to your existing vehicle!
Tntrimpa18 trimpa
21:48 02 Jul 18
NewbyVance is second to none. We went up on a Saturday to trade our Dodge for our Dream van. It had been hot and rainy so Jim had it spit shined and put inside. Jim then covered every aspect of our new van with us. As he drove us to fill our van with gas, he showed us more. We never felt rushed. He then showed us how to use our new retractable tie down straps I would strongly recommend them to everyone, they are wonderful. We are so fortunate to have such premier dealership in our neck of the woods. Thx! tnt
James Luckowski
18:57 02 Aug 18
The folks at Newby-Vance Mobility are the best. Jim and Marcus provided all the information I asked for and went above and beyond to make sure I was happy with my vehicle. I would recommend them highly to anyone thinking of purchasing an accessible vehicle. It is truly a one stop shop for sales and service of your accessible vehicle. I give them two thumbs up and five stars.
Greg Colvin
02:45 12 Aug 18
Thank you to Mr. Jim Newby. The buying experience at Newby Vance Mobility is unprecedented. From the beginning, Jim Newby made my family priority one throughout the entire process. The only place to go for all your mobility needs
Paula Smith
18:04 14 Aug 18
Marcus was so professional and accommodating in buying this conversion van he was very thurled in explaining everything from the van to financing he willing to work with you.I would highly recommendNewby-Vancemobility in Gutherie'ok
Carolyn Schoeb
16:38 27 Aug 18
We were driving down I 35, stopped to have lunch at Brahms, when we returned to our bus with a lift it would not start. Brenda, our activities director, called Newby Vance. Jim came to our aid, jumped the battery, but advised us not to continue on our trip to Oklahoma City without a new battery. He then led us to a Ford dealership and arranged to get a battery installed in the bus.
Upon leaving us he did not ask for payment. Thank You Mr Newby for helping us be on our way and keeping our wheelchair bound passenger safe.
David Cook
12:58 08 Sep 18
My wife and I needed to upgrade our accessible van and we had passed Newby-Vance Mobility several times over the years and knew that Vance had a dedicated mobility department. What we discovered when we finally stopped by Vance Mobility was that they not only had a dedicated mobility department, but that they also had experts in handling our mobility needs; Jim and Marcus Newby. Jim provide us with multiple vehicle options to choose from and we were able to make an informed decision in selecting the best vehicle to meet our needs. Jim and Marcus, along with John Carpenter and Brian and Earl accommodated my wife and I and made us feel like family. We are very please with the whole experience and highly recommend the team at Newby-Vance Mobility. Thank you Jim, Marcus, John, Earl and Brian!
Bonnie Arnold
00:15 11 Sep 18
We had an amazing experience with Newby-Vance putting a new lift in our van. Mr Newby was friendly and courteous, he kept me updated with the arrival of the lift and the job was completed early. I will definitely use them for all our needs.
Christian Denis
22:41 16 Sep 18
Great experience with the team at Newby Vance. They returned a sense of freedom that can't be full explained in this post. Thank you so very much.
