National Mobility Equipment Dealers Association

Customer Service

Quality and workmanship are at the forefront when having mobility equipment installed in your vehicle.  Our technicians are fully trained and accredited by the manufacturers of the equipment we sell, install, service and repair.  

Newby-Vance Mobility is proud to be a member of the National Mobility Equipment Dealers Association (NMEDA).  We also choose to participate in NMEDA's Quality Assurance Program.  What does this mean for you?  See details below.

QAP Requirements:

  • Maintain Product and Completed Operations and Garage Keepers insurance for liability purposes.
  • Have certified welders if they perform structural modifications to vehicles.
  • Have technicians certified for the equipment they sell, install and service.
  • Maintain records of all adaptive work.
  • Undergo an inspection/audit process at least annually by an independent auditing firm to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration's (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and "Make Inoperative" mandates.
  • Abide by the Mediation Committee's decisions when a complaint is lodged by a consumer, a Dealer, or any other person or entity.
  • Provide 24 hour service to their customers.
  • Meet shop facility and equipment requirements.
  • Have four-corner scales.

 

 NMEDA Logo

QAP Certified | Newby-Vance Mobility